Privacy policy

🖤 PRIVACY, PAYMENT & ORDER POLICY

TIMVORA

At Timvora, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information, as well as how our payment system works.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Full Name

  • Phone Number

  • Shipping Address

  • Email Address (if provided)

We only collect the necessary information required to process and deliver your order smoothly.

2. Why We Collect Your Information

Your information is collected for the following purposes:

  • To confirm and process your order

  • To arrange delivery through our courier partners

  • To provide order updates and customer support

  • To prevent fraudulent or fake orders

  • To improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Use & Protect Your Data

Your data is:

  • Used strictly for order fulfillment and support

  • Shared only with trusted courier partners for delivery purposes

  • Protected through reasonable security measures

We do not store sensitive payment details.

4. Payment Method – Cash on Delivery (COD)

Timvora currently operates on Cash on Delivery (COD) only.

Customers pay the full amount in cash at the time of delivery.

5. Priority Dispatch Option (Advance Payment)

For faster processing and priority dispatch, customers may contact us via WhatsApp and pay a Rs. 300 advance payment.

  • Orders with advance payment are processed on priority.

  • The remaining amount is paid via Cash on Delivery.

  • Advance payment is non-refundable if the parcel is refused at delivery.

This system helps us reduce fake orders and ensure faster service for serious buyers.

6. Your Rights

You may contact us at any time to:

  • Request correction of your information

  • Ask questions regarding your data

  • Seek clarification about your order

7. Contact Us

For any questions or support inquiries:

Email: timvora.helpdesk@gmail.com

WhatsApp: (03710010871)