Refund policy

1. Return Policy

You may request a return within 5 days of receiving your order.
To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be in its original packaging.

• Proof of purchase is required.

Returns requested after 5 days will not be accepted.

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2. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with pictures of the item. We will arrange a replacement or refund accordingly.

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3. Refund Policy

Once we receive and inspect the returned item, we will notify you about the approval of your refund.

If approved, your refund will be processed within 2 working days.

Refunds will be issued via the original payment method (for prepaid orders) or bank transfer (if applicable).

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4. Non-Returnable Items

• Used or damaged products (not due to our fault)

• Items returned after 5 days

• Products without original packaging

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5. Contact Us

For return or refund requests, please contact us at:
Email: timvora.helpdesk@gmail.com
Or through our Contact Us page.